Millennial Web Content Management

Paytrust Bill Payment Service Revisited

In 2004 I reviewed Paytrust when it came out with its new website design. Now I take another look in my 2007 Paytrust Review.

I still use Paytrust and think highly of it. I just think that Paytrust's new owner, Intuit can do even greater things with the service. We'll see. Intuit contacted me last week.

Tom

CDC's New Website- tons of info but very cluttered

The Centers for Disease Control and Prevention launched their new website. It has some great features, but you'll be overwhelmed by a torrent of information and won't be able to find them. Our advice...... get those features front and center and please drop the CDC.gov Tour, it is terrible.

Who cares what web users want, what they do is what matters

Today I read in Government Computer News that government agencies were using Google's site maps to attract more web users to their websites. Great idea. Now if they would only abandon trying to psychoanlayze their web users, we'd all be a lot better off.

The real reason I am writing this post is to point out a very simple strategy that web content managers can take. It's simply to focus on web user behavior and not dwell on why people behave the way they do.