Millennial Web Content Management

CDC's New Website- tons of info but very cluttered

The Centers for Disease Control and Prevention launched their new website. It has some great features, but you'll be overwhelmed by a torrent of information and won't be able to find them. Our advice...... get those features front and center and please drop the CDC.gov Tour, it is terrible.

Who cares what web users want, what they do is what matters

Today I read in Government Computer News that government agencies were using Google's site maps to attract more web users to their websites. Great idea. Now if they would only abandon trying to psychoanlayze their web users, we'd all be a lot better off.

The real reason I am writing this post is to point out a very simple strategy that web content managers can take. It's simply to focus on web user behavior and not dwell on why people behave the way they do.

One Page Marketing Plan for Web Content Managers

Information technology shops are notorious for developing web applications and declaring victory with the release of the new software. They seldom market the software or service, but just assume that people will hear about it somehow. What a louzy assumption! Now web content managers have to put on their marketing cap, especially at government agencies and non-profits.

Why Some Government Websites Still Suck

On March 15th, I was trying to locate some information on the State Department's passort website for my 18 year old nephew. After going through multiple walls of words I finally located the form and clicked on it. I was taken to a page that listed several dozens forms in small type. I got really angry and swore "This really sucks". Apparently someone at State heard me because their passport webpages are totally reorganized. Thank God for that.

However, not all is forgiven

Why the workforce isn't blogging?

Email is a disaster when it comes to managing content and comments on work-related projects. Internal blogs are a cheap and effective way to cut down on finding information and allows workers more time to analyze it. So why aren't more workers usings blogs?

RSS on government websites- a business case

RRS or Really Simple Syndication is a great way for government websites to get important news, events and decision to busy web users. However, if you operate a government website, you'll still have to convince management of its benefits. We provide a sample business case that was used at the Federal Energy Regulatory Commission aka FERC(http://www.ferc.gov/) to get you started.

Client profiles- key to designing usable websites

Today's web designers and usability consultants can create captivating designs that are very usable. What they can't do is read a client's mind. Our free client profile is designed to help clients, web designers and usability pros have a clear idea of what clients really want.

Ping us with your Usability and e-Government Posts

If your posts pertain to usability, egovernment or any of the related topics below, please feel free to ping the categories below. We hope that by doing so, this blog will become a better resource for users interested in these topics.

	Category	URL to Ping
1.	Usability	http://www.millennialliving.com/cgi-bin/mt/mt-tb.cgi/9
2.	Usability Reviews	http://www.millennialliving.com/cgi-bin/mt/mt-tb.cgi/31
3.	e-Government	http://www.millennialliving.com/cgi-bin/mt/mt-tb.cgi/10
4.	Small Business	http://www.millennialliving.com/cgi-bin/mt/mt-tb.cgi/6
5.	Business	http://www.millennialliving.com/cgi-bin/mt/mt-tb.cgi/8

Posted by Tom Russo on September 27, 2004 in Business, Case Studies, eGovernment, Usability | Permalink | Comments (0) | TrackBack (1) Digg This | Save to del.icio.us September 13, 2004 Reduced funding for e-Government- a big so what? Please see this blog post on the Always On Network Posted by Tom Russo on September 13, 2004 in eGovernment, Usability | Permalink | Comments (0) | TrackBack (0) Digg This | Save to del.icio.us May 26, 2004 Usability on Government Websites- no more excuses now U.S. citizen use of the Internet to obtain government information increased by 50% from 2002 to 2003 according to a recent Pew Report on E-Government. A victim of their own success, government websites must now go well beyond just throwing information, products and services up on the web in their original printed formats. So do information-rich commercial websites. Continue reading "Usability on Government Websites- no more excuses now" » Posted by Tom Russo on May 26, 2004 in eGovernment, Usability | Permalink | Comments (1) | TrackBack (0) Digg This | Save to del.icio.us Next » About Search WWW millenniawebcontentmgt.typepad.com Categories Business Case Studies eGovernment Marketing Usability Recent Posts Paytrust Bill Payment Service Revisited CDC's New Website- tons of info but very cluttered Who cares what web users want, what they do is what matters One Page Marketing Plan for Web Content Managers Web Accessibility Myths and Nightmares Why Some Government Websites Still Suck Writing Content vs Search Engine Optimization Alright NewsGator, take us to our news feeds or else Why the workforce isn't blogging? RSS on government websites- a business case Recent Comments Perry M on RSS on government websites- a business case Tom Russo on Why Some Government Websites Still Suck Lucy on Why Some Government Websites Still Suck Mike Li on Improving usability- how much is enough? Tom Russo on Usability of Microsoft bCentrals Commerce Manager popup blockers on Usability of Microsoft bCentrals Commerce Manager Vidya Gopinath on Usability on Government Websites- no more excuses now Nowell Outlaw on Paytrust- new redesign not all it could be Chris Doyle on Low Cost Web Design Alternatives Tom Russo on Paytrust- new redesign not all it could be Archives April 2007 March 2007 January 2007 July 2006 June 2006 July 2005 June 2005 January 2005 November 2004 September 2004 More... Subscribe to this blog's feed Blog powered by TypePad

Please see this blog post on the Always On Network

U.S. citizen use of the Internet to obtain government information increased by 50% from 2002 to 2003 according to a recent Pew Report on E-Government. A victim of their own success, government websites must now go well beyond just throwing information, products and services up on the web in their original printed formats. So do information-rich commercial websites.

Reduced funding for e-Government- a big so what?

Please see this blog post on the Always On Network

Usability on Government Websites- no more excuses now

U.S. citizen use of the Internet to obtain government information increased by 50% from 2002 to 2003 according to a recent Pew Report on E-Government. A victim of their own success, government websites must now go well beyond just throwing information, products and services up on the web in their original printed formats. So do information-rich commercial websites.