The Centers for Disease Control and Prevention launched their new website. It has some great features, but you'll be overwhelmed by a torrent of information and won't be able to find them. Our advice...... get those features front and center and please drop the CDC.gov Tour, it is terrible.
Continue reading "CDC's New Website- tons of info but very cluttered" »
Today I read in Government Computer News that government agencies were using Google's site maps to attract more web users to their websites. Great idea. Now if they would only abandon trying to psychoanlayze their web users, we'd all be a lot better off.
The real reason I am writing this post is to point out a very simple strategy that web content managers can take. It's simply to focus on web user behavior and not dwell on why people behave the way they do.
Continue reading "Who cares what web users want, what they do is what matters" »
We try to dispell certain myths about Web Accessibility and provide some great resources. Both government and private websites should pay attention to these. Those who don't may run the risk of a lawsuit from external web users and your own employees.
Continue reading "Web Accessibility Myths and Nightmares" »
On March 15th, I was trying to locate some information on the State Department's passort website for my 18 year old nephew. After going through multiple walls of words I finally located the form and clicked on it. I was taken to a page that listed several dozens forms in small type. I got really angry and swore "This really sucks". Apparently someone at State heard me because their passport webpages are totally reorganized. Thank God for that.
However, not all is forgiven
Continue reading "Why Some Government Websites Still Suck" »
NewsGator is our favorite RSS feed reader. However, we think the NewsGator website's usability has suffered lately. It's just not as easy to log into your account and get right to your feeds. In fact, the NewsGator website commits a major web usability mistake by making us "Think!" We tell you why and what NewsGator should do about it.
Continue reading "Alright NewsGator, take us to our news feeds or else" »
Having attended every Good Experience Live (GEL) Conference hosted by Mark Hurst, I wondered what he would pull out of the "good experience" hat this time. It's pretty hard to hit the ball out of the park for three consecutive years, but Mark succeeded in doing so.
Continue reading "GEL 2005 Conference- nothing quite like it" »
While problems with Spam make headlines, many organizations are plagued with poor email usability. This is defined as anything that slows down the actual comprehension of the email message. We estimate that poor email usability can cost an organization of 1,000 people between $9,000 and $81,000 a year. More for larger organizations.
Continue reading "High cost of poor email usability" »
Today's web designers and usability consultants can create captivating designs that are very usable. What they can't do is read a client's mind. Our free client profile is designed to help clients, web designers and usability pros have a clear idea of what clients really want.
Continue reading "Client profiles- key to designing usable websites" »
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